Privacy Policy

Introduction

Merlin Embroidery (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [merlinembroidery.com] or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Place an order for embroidery services
  • Request a quote or consultation
  • Subscribe to our newsletter
  • Contact us via email, phone, or contact forms
  • Create an account on our website

This information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Business name and company information
  • Payment and billing information
  • Design files and artwork you submit
  • Order history and preferences
  • Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your embroidery orders
  • Communicate with you about your orders, quotes, and inquiries
  • Send you marketing communications (with your consent)
  • Improve our website and services
  • Analyze usage patterns and trends
  • Prevent fraud and enhance security
  • Comply with legal obligations
  • Provide customer support

Disclosure of Your Information

We may share your information in the following situations:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

  • Payment processors
  • Shipping and delivery companies
  • Email marketing platforms
  • Website hosting providers
  • Analytics services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Types of cookies we use:

  • Essential Cookies : Necessary for the website to function properly
  • Analytics Cookies : Help us understand how visitors interact with our website
  • Marketing Cookies : Used to deliver relevant advertisements

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Regular security assessments
  • Limited access to personal information by employees

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order information is typically retained for accounting and legal purposes for a minimum of [X] years.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access : Request a copy of the personal information we hold about you
  • Correction : Request correction of inaccurate or incomplete information
  • Deletion : Request deletion of your personal information
  • Restriction : Request restriction of processing of your information
  • Portability : Request transfer of your information to another service
  • Objection : Object to our processing of your personal information
  • Withdraw Consent : Withdraw consent where we rely on consent to process your information

To exercise these rights, please contact us using the information provided below.

Marketing Communications

You may opt out of receiving marketing communications from us by:

  • Clicking the “unsubscribe” link in our emails
  • Contacting us directly at [email address]
  • Updating your account preferences

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders and account.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, and disclose
  • The right to request deletion of your personal information
  • The right to opt-out of the sale of your personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

  • Merlin Embroidery
  • 8240 Parkway Dr UNIT 104,
    La Mesa, CA 91942,
    United States
  • Phn no:  +1 619-884-9712