Faqs

We specialize in custom embroidery for a wide range of products including corporate apparel, team uniforms, promotional items, hats, bags, and personalized gifts. Whether you need a single item or bulk orders, we can handle projects of any size with precision and quality.

We welcome orders of all sizes! Whether you need just one personalized item or thousands for your business, we’re equipped to handle your project. Contact us to discuss your specific needs and we’ll provide you with the best solution.

Turnaround time varies depending on the complexity and size of your order. Typically, standard orders are completed within 7-10 business days. Rush services are available for time-sensitive projects. We’ll provide you with an accurate timeline when you submit your order details.

Absolutely! We can embroider virtually any logo or design. Simply provide us with your artwork in a high-resolution format (preferably vector files like AI, EPS, or PDF), and our design team will digitize it for embroidery. We’ll send you a proof for approval before starting production.

We accept various file formats including AI, EPS, PDF, PNG, and JPG. Vector files (AI, EPS, PDF) are preferred as they provide the best quality for digitization. If you only have a low-resolution image, our team can work with it, though there may be an additional digitization fee.

Yes! We offer embroidery services on customer-provided items. Just bring in your garments or products, and we’ll add your custom embroidery. Please note that we cannot guarantee items that are damaged during the embroidery process if they’re customer-provided.

Embroidery uses thread to stitch your design directly into the fabric, creating a textured, premium, and durable finish that’s perfect for logos on polos, hats, and jackets. Screen printing uses ink applied to the surface and is better suited for large designs, multiple colors, and t-shirts. We can help you choose the best method for your project.

Embroidered items are durable and easy to care for. We recommend washing in cold water, turning garments inside out, and avoiding harsh detergents or bleach. Tumble dry on low heat or hang to dry. Avoid ironing directly on the embroidery; if needed, iron on the reverse side or use a pressing cloth.

Yes! We have access to thousands of thread colors and can match your specific brand colors as closely as possible. Provide us with your Pantone color codes or color samples, and we’ll select the best matching thread for your embroidery.

Pricing depends on several factors including design complexity, stitch count, number of colors, order quantity, and the items being embroidered. Generally, larger orders have lower per-item costs. Contact us with your project details for a free, no-obligation quote tailored to your specific needs.